L'Oréal

L'Oréal
Case study
L'Oréal

L’Oréal Middle East, a leading force in the regional cosmetics sector, aimed to modernize the in-store experience for two of its American brands, Urban Decay and Youth to the People, during the high-stakes Christmas season. To support this ambition, Altavia SP Middle East was tasked with designing a retail activation that would not only increase visibility but also drive product discovery through interactive touchpoints.

Interest in our approach ?
Let's Talk
Industry
Beauty
Business line
New Store
Practice
Category Management
Context

The collaboration took place within the broader framework of SEPHORIA, a seasonal event organized by Sephora in the GCC. While L’Oréal holds a strong market position with its Luxe and consumer product divisions, much of its point-of-sale marketing in the region remained reliant on conventional flat print and static visuals. The challenge was to shift from passive shelf presence to a more engaging and educational retail setup, amidst intense competition from international beauty brands. The strategic goal was to make skincare and makeup more approachable and digitally connected for a tech-savvy, promotion-sensitive audience.

Our Ambition

We set out to create a modular and digitally-enhanced retail space that would elevate brand presence, drive customer interaction, and simplify product education and conversion.

Our approach

Altavia Middle East coordinated the full activation and delivery of in-store visibility materials, combining classic POSM with interactive elements to redefine the shopper journey:

  • Developed illuminated gondolas and shelving zones to visually segment skincare and makeup offerings.
  • Deployed video screens to broadcast key product claims and usage benefits for L’Oréal Paris and Garnier SKUs.
  • Integrated digital “Serum Bar” and “Your Favorites” kiosks to encourage browsing and trial of high-potential SKUs.
  • Enabled QR-code scanning that linked to the MaF Carrefour Online app for immediate online purchase or further information.
  • Delivered localized, claim-rich visuals for hero products (e.g., “-60% fine lines”, “-5 years of dark spots in 2 weeks” for L’Oréal; “-90% pimples”, “Cruelty Free”, “Green Science” for Garnier).
  • Structured product zones by skincare concern (“Cleanse”, “Treat”, “Protect”) to ease navigation and reinforce usage logic.
Our Results

– End-to-end deployment completed in time for peak holiday footfall.
– Enhanced dwell time in skincare and bodycare aisles observed anecdotally via store teams.
– Seamless integration of POSM with Carrefour’s e-commerce platform via QR scans.
– Successful presentation of new products and claims with heightened shelf impact.

While no formal KPIs were disclosed, internal teams validated the success of the transformation as a scalable format for future activations across the region.