Smaller retailers in the UK are planning to invest in technology in the year ahead as they recognise it as a key way to boost the customer experience.
Sainsbury’s is experimenting with AI in various parts of its business as it seeks to deploy the technology.
Sometimes, it feels that working out the meaning of the various metrics used to gauge consumer sentiment is like searching for meaning in the tea leaves at the bottom of your cup.
Buy Now Pay Later (BNPL) payment methods were a big hit with less-affluent young people in 2023 – especially over the Christmas period.
Fifteen years on from the failure of the iconic retailer Woolworths the bulk of its former stores are actively in use.
